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Terms & Conditions

Website terms of use

The information in this site has been prepared in accordance with Australian law for the provision of goods and services in Australia. All matters relating to this service and the information in this site are governed by and are to be construed according to the laws applicable to the State of Victoria and the Commonwealth of Australia. All information concerning Five Oaks Australia, goods, services and other information is correct at the time of posting to the Five Oaks Australia website, but is subject to change without notice. Five Oaks Australia reserves the right at its sole discretion to change, modify, add or remove such information at any time.

Limitation of Liability

Subject to any liability implied by law which is not able to be excluded, Five Oaks Australia is not liable to you for any loss, damage, liability, claim or expense (including but not limited to legal costs and defense or settlement costs) directly or indirectly arising out of or otherwise referable to material on the Five Oaks Australia website.


Refund and Returns Your satisfaction is our first priority at Five Oaks Australia. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. Returns Process To return an item, please send it to: 92 Wedgewood Road, Hallam , 3803 VIC And also include the following information: Your Order number if known (appears on the top of the confirmation email) Your name and address A description of the item you are returning Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

Privacy Policy

Five Oaks Australia is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Five Oaks Australia Web site and governs data collection and usage. By using the Five Oaks Australia website, you consent to the data practices described in this statement.

Collection of your Personal Information

Five Oaks Australia collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Five Oaks Australia also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by fiveoaksaustralia.com. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Five Oaks Australia for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Five Oaks Australia Web site.

Use of your Personal Information

Five Oaks Australia collects and uses your personal information to operate the Five Oaks Australia Web site and deliver the services you have requested. Five Oaks Australia also uses your personally identifiable information to inform you of other products or services available from Five Oaks Australia and its affiliates. Five Oaks Australia may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Five Oaks Australia does not sell, rent or lease its customer lists to third parties. Five Oaks Australia may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Five Oaks Australia may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to fiveoaksaustralia.com, and they are required to maintain the confidentiality of your information.

Five Oaks Australia does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Five Oaks Australia keeps track of the pages our customers visit within fiveoaksaustralia.com, in order to determine what Five Oaks Australia services are the most popular. This data is used to deliver customized content and advertising within Five Oaks Australia to customers whose behavior indicates that they are interested in a particular subject area.

Five Oaks Australia Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Five Oaks Australia or the site; (b) protect and defend the rights or property of Five Oaks Australia; and, (c) act under exigent circumstances to protect the personal safety of users of fiveoaksaustralia.com, or the public.

Use of Cookies

The Five Oaks Australia Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize fiveoaksaustralia.com pages, or register with fiveoaksaustralia.com site or services, a cookie helps fiveoaksaustralia.com to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the fiveoaksaustralia.com features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of fiveoaksaustralia.com.

Security of your Personal Information

Five Oaks Australia secures your personal information from unauthorized access, use or disclosure. Five Oaks Australia secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol (256 bit).

Changes to this Statement

Five Oaks Australia will occasionally update this Statement of Privacy to reflect company and customer feedback and the law. Five Oaks Australia encourages you to periodically review this Statement to be informed of how Five Oaks Australia is protecting your information.

Contact Information

Five Oaks Australia welcomes your comments regarding this Statement of Privacy. If you believe that Five Oaks Australia has not adhered to this Statement, please contact Five Oaks Australia at This email address is being protected from spambots. You need JavaScript enabled to view it. . We will use commercially reasonable efforts to promptly determine and remedy the problem.

Conditions of Use

Please Note: All product images are digital and are for illustration purposes only. Colours and shades may therefore vary from image/description.


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