Reach out to us
Support is available to help with questions, account-related issues, technical concerns or general feedback. Contact the team by live chat, email or phone for assistance. For account or payment queries, have your username and ID ready when you get in touch. Live chat is the fastest route for quick fixes and account access issues. We operate convenient channels during business hours with extended coverage where shown. Use the details below to contact customer support, general enquiries or the affiliate team.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email - chat recommended for urgent issues) |
| General enquiries | [email protected] (product and account questions) |
| Affiliate enquiries | [email protected] (applications and payouts) |
| Phone | +61 2 4983 7120 (voice support) |
| Working hours | Mon-Fri, 08:00-20:00 AEST; Sat-Sun, 10:00-16:00 |
Email Support
Email is our preferred contact method for detailed requests, account-related issues or matters needing explanations or documents. Please include a clear subject line, your full name and up-to-date contact details so we can respond promptly. Attach any relevant files and reference your username or account ID to avoid delays. If in Australia, include a best contact number and your time zone.
Send us a message
Response Time
Support requests are typically handled quickly. Most enquiries are answered within one business day. Complex cases - such as KYC checks or payment investigations - can take longer depending on their nature and the information required. For urgent matters, use live chat; email replies may take up to 24 hours or more for detailed issues.
Feedback
Tell us your feedback, suggestions or ideas to help improve Spinrise. Use the feedback form or live chat to send quick notes about games, payments or site features. We review all submissions carefully and use them to refine services, fix issues and improve the overall user experience. Your input helps shape ongoing updates.