Privacy, and Data Policy
At Spinrise we take privacy seriously. This page explains what personal, technical and transactional data we collect, how that information is used, and the measures in place to protect it. It also describes cookie use, your rights over personal data and how we share information with service providers. Read this policy to understand data access, correction and deletion options, and how updates to the policy will be communicated. The policy applies to account holders and visitors using our site and services where permitted.
Information We Collect
Personal data
Name, date of birth, email, phone number, address and ID documents when required for verification. Payment details such as card numbers, PayID, POLi references, Neosurf codes or crypto wallet addresses are collected for deposits and withdrawals.
Technical data
IP address, device identifiers, browser type, operating system, geolocation data where permitted, session logs and interaction data used to operate accounts and prevent fraud.
Transactional data
Deposit and withdrawal history, bet and game activity, bonus usage and account balance records. Transaction records include amounts, currency (AUD where selected), timestamps and payment method used.
How Information Is Used
Account setup, identity verification and payment processing. To process bets, credits, withdrawals and promos in line with the Terms and Conditions. Fraud prevention, security checks and regulatory compliance. Customer support, dispute handling and communications about account activity and policy changes.
Data Protection and Security Practices
Data is stored with access controls, encryption in transit and at rest where supported, and routine security measures to protect systems. Third-party processors that handle payments or hosting are contractually required to protect data. Access to personal data is limited to authorised staff and service providers on a need-to-know basis.
Cookies and Tracking Technologies
Types of cookies
Essential cookies for login and session management, functional cookies for preferences, analytics cookies to measure site use and advertising cookies for promotional delivery. Third-party tags and pixels may be used for analytics and payment flows.
Managing cookies
Cookie settings can be managed via browser controls and our cookie banner. Disabling certain cookies may affect site features, such as saved preferences or secure login.
Your Rights
Access and correction
Request a copy of personal data held in your account and ask for corrections to inaccurate information through account settings or support channels.
Deletion and restriction
Request deletion of data where legal grounds permit, or ask to restrict processing. Some records (e.g. transactional or KYC) may be retained to meet regulatory or legal obligations.
Other rights
Object to certain processing and request portability of your data where applicable. Use account tools or contact support to exercise rights.
Data Sharing and Third Parties
Data may be shared with payment processors, game providers, fraud prevention services, analytics providers and legal authorities when required. Third parties act as processors or controllers and are bound by contractual or legal duties to protect data.
Data Retention
Personal and transactional data are retained only as long as necessary for the purpose collected, to meet legal obligations or to resolve disputes. Retention periods vary by data type and legal requirement.
Updates to This Policy
Policy changes will be posted on the site and notified via account messages where required. Check this page periodically for the latest version. Continued use of the service after changes indicates acceptance of the updated policy.